Process Engineer – Coldwater, Michigan

Process Engineer – Coldwater, Michigan

We are currently sourcing candidates for a Process Engineer in our Coldwater, Michigan facility.

Position Summary

Responsible for the development, monitoring and improvement of all manufacturing processes within the Coldwater Hot Works production areas. Ensures that all processes accurately reflect the documented production practices, costing is adequate and quality requirements meet or exceed customer specifications.

Essential Functions & Responsibilities

  • Develop, document, and oversee the manufacturing process for respective product lines in cooperation with manufacturing and quality control to ensure that all applicable standards are met or exceeded
  • Evaluate new processes, manufacturing methods and equipment, as required, to improve process capabilities, material yields, and develop new products
  • Provide technical support to customers in an effort to define product/process requirements or troubleshoot existing materials or applications
  • In conjunction with quality control and quality assurance to resolve nonconforming material issues, customer complaints, complete and implement corrective and preventative measures, perform FMEA or other statistical analyses to support all quality initiatives.

Required Experience & Qualifications

  • 3-5 years’ experience in a similar or related metals manufacturing environment

  • Experience with project management

  • Thermo-Mechanical processing of metal mill products, Combustion systems and process equipment control systems preferred

  • Bachelor’s Degree in metallurgical or mechanical engineering

  • 5 years’ experience in a similar or related metals manufacturing environment

  • Working knowledge of MRP/ERP planning tools

  • Experience with SPC, Lean Manufacturing and SAP

  • Proficient in using MS Office software Ability to communicate proficiently both orally and in writing using the English language

  • This position may require the applicant to be licensed under certain United States laws and regulations

  • Competencies: results orientation, entrepreneurial orientation, analytical thinking, taking initiative, effective communication, influencing others, self-confidence

Note: This position will involve access to export-controlled technical data and/or technology and the position requires either U.S. Person status or the ability to obtain an export license from the appropriate government agency for Non-U.S. Persons.

To Apply for this Position

H.C. Starck offers a highly competitive compensation along with excellent benefits, including Medical, Dental, Vision, 401(k) with company match. Please email your resume with your salary expectations to kelly.cline@hcstarcksolutions.com

H. C. Starck Solutions is an Equal Opportunity Employer supporting diversity in all our business practices.

Download the full job specification here

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Business Intelligence Analyst – Finance – Newton, MA

Business Intelligence Analyst – Finance

We are currently sourcing candidates for a Business Intelligence Analyst – Finance position in our Newton, MA facility. This position will support the Director, Financial Planning & Controlling with financial business analysis by compiling, managing, and analyzing financial information which will serve as the basis for strategic decisions and planning processes for the global H.C. Starck Solutions division. Furthermore, the role will be a major contributor to the successful implementation of the financial consolidation and reporting system OneStream and will act as a main contact for its business users.

Essential Functions & Responsibilities

  • Drive the design and development of financial data gathering and management processes in order to deliver accurate financial results and sound financial analysis; maintain and improve complex spreadsheets by implementing reporting efficiencies
  • Customize and administer the financial consolidation and reporting system OneStream; provide technical guidance for local OneStream users
  • Design and build intuitive and reliable dashboards that provide actionable insights for various functional departments, including sales and executive leadership teams
  • Support and advise the budgeting and forecasting activities of the division; adapt processes to accommodate changing company requirements; examine contingent processes to propose and initiate improvements as needed
  • Prepare ad hoc analysis and provide data to assist the preparation of management reporting in support of headquarters and division management; assist with special projects
  • Develop strong working relationships with business teams, including accounting and sales, to gain additional insights for analysis and data validation and understand their evolving information needs

Required Experience & Qualifications

  • Bachelor’s degree in Business, Finance, MIS, Mathematics, Statistics, Economics, or similar quantitative/analytical fields
  • Affinity for handling large data amounts accurately and a passion for helping others use it to drive informed business decisions; excellent attention to detail
  • Strong analytical skills and aptitude for problem solving, including data analysis and validation; ability to exercise independent judgment and to identify and improve processes
  • Expertise in MS Excel; Visual Basic skills a plus
  • Experience with SAP and financial consolidation and reporting systems (Hyperion or OneStream) beneficial
  • 2+ years of relevant experience
  • Required competencies include: ability to work with details; analytical thinking; teamwork and cooperation; integrity and trust; result orientation; taking initiative; managing change; effective communication

To Apply for this Position

H. C. Starck offers a highly competitive compensation along with excellent benefits, including Medical, Dental, Vision, 401(k) with company match. Please email your resume with your salary expectations to kristen.gasser@hcstarcksolutions.com.

H. C. Starck Solutions is an Equal Opportunity Employer supporting diversity in all our business practices.

Download the full job specification here

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Customer Service Representative – Mesa, AZ

Customer Service Representative

We are currently sourcing candidates for a Customer Service Representative. This position is responsible for timely and accurate processing of customer inquiries, quotations and orders. Serves as liaison between customers and internal departments. Coordinates import/export requirements. Provides input to sales forecasting. Supports consignment and inventory maintenance. Assists Sales Managers with quotation follow-up and accounts receivable issues for specified customer base.

Essential functions & responsibilities

  • Confers with customers and Sales Managers by telephone and email in order to provide information about products and services to take orders or cancel accounts or to obtain details of complaints.
  • Responsible for timely and accurate processing of customer inquiries and orders from quotation through delivery.
  • Directs customer complaints through proper channels and where appropriate recommends corrective actions.
  • Collaborates with Commercial Managers to ensure on-time delivery.
  • Complies with import/export requirements and coordinates transport of orders with Logistics department.
  • Manages customer complaints and works with customers and internal departments to resolve and obtain customer satisfaction. This includes potential price reductions, Return Merchandise Authorization (RMA) or other compensation and credits with customers to resolve quality or delivery issues.
  • Ensures material availability in line with sales forecast to meet customer demands for products by apprising management of inventory shortages or overstocking.
  • Communicates inventory deviations to appropriate personnel and administers consignment inventory within parameters of customer contract.
  • Develops strong working relationship with customers and internal departments. Customer Service Representative
  • Keeps at all times a professionally organized working environment, including updating of lists and reports, maintaining of correct and complete order files, disposal of obsolete documents and papers, proper maintenance of email account.
  • Handles cancellations or changes in sales orders and communicates the changes to the related departments.
  • Decides whether Request for Quotation (RFQ) is within H.C. Starck capabilities regarding materials, tolerance and fabrications
  • Follows established protocol for Voice Mail messages and email Out of Office.

Required Experience & Qualifications

  • Bachelor’s Degree or equivalent experience
  • 3-5 years of experience in technical/industrial customer service, manufacturing or corporate logistics is preferred.
  • Experienced with electronic business systems such as CRM and/or SAP
  • Understanding of trade compliance and knowledge of import/export procedures is a plus
  • Proficient in MicroSoft Office products
  • Ability to communicate proficiently both orally and in writing using the English language
  • This position may require the applicant to be licensed under certain United States laws and regulations
  • Competencies include: Customer orientation, result orientation, effective communication, teamwork and cooperation, relationship building, self-confidence, organizing and planning

Note: This position will involve access to export-controlled technical data and/or technology and the position requires either U.S. Person status or the ability to obtain an export license from the appropriate government agency for Non-U.S. Persons.

To apply for this position

H.C. Starck offers a highly competitive compensation along with excellent benefits, including Medical, Dental, Vision, 401(k) with company match. Please email your resume with your salary expectations to kristen.gasser@hcstarcksolutions.com.

H.C. Starck Solutions is an Equal Opportunity Employer supporting diversity in all our business practices.

Download the full job specification here

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Commercial Manager – Newton, MA

This position has now been filled

This position will work collaboratively between Operations, Engineering, R&D and Sales for their responsible manufacturing site to ensure customer needs are being met. Work closely with key customers to maintain strong relationships to help guarantee an exceptional customer experience.

Download the full job specification here

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